Refund policy
Consumers within the meaning of the Consumer Protection Act can revoke a distance contract concluded outside of business premises within 14 days without stating reasons. The withdrawal period is 14 calendar days. It begins
- for purchase contracts from the day the consumer or a third party designated by him, who does not act as a carrier, acquires possession of the goods,
- if the consumer has ordered multiple goods as part of a single order that are delivered separately, on the day the consumer or a third party designated by him, who does not act as a carrier, acquires possession of the last delivered goods,
- for delivery of goods in several partial shipments, on the day after the consumer or a third party designated by him, who does not act as a carrier, takes possession of the last partial shipment.
The declaration of withdrawal is not bound to any specific form. To meet the withdrawal deadline, it is sufficient to send the withdrawal declaration in a timely manner. The withdrawal is to be addressed to:
According to §18 Distance and Off-Premises Contracts Act, the aforementioned right of withdrawal does not apply, among other things, to
- Goods that are made to customer specifications or clearly tailored to personal needs,
- Goods that are delivered sealed and are not suitable for return due to health or hygiene reasons if their sealing has been removed after delivery. For these goods, a withdrawal is therefore excluded.
You can find details regarding the shipment of returns in the terms and conditions.